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The Aviation industry can benefit greatly from using online forms to collect and manage data. Online forms offer a convenient, secure, and efficient way to capture information from customers, employees, and other stakeholders. With MakeForms, Aviation companies can build custom forms with ease and collect data from anywhere, at any time.

Online forms can be used in various situations in the Aviation industry, such as customer feedback, employee feedback, event registration, and incident reporting. By capturing data online, Aviation companies can save time and money, reduce errors, and streamline their operations. Additionally, MakeForms offers features like conditional logic, workflows, and verified submissions that enable Aviation companies to automate processes and make data-driven decisions.

Aviation companies should use online forms when they need to collect data from customers, employees, or other stakeholders in a secure and efficient manner. They can use these forms in various locations, such as airports, aircraft, and corporate offices. With MakeForms, Aviation companies can customize their forms to match their brand, add custom domains, and embed the forms on their website or intranet.

7 Best Practices for Crafting Highly Effective Online Forms in the Aviation Sector through MakeForms:

Keep language clear

Use a clear and concise language that is easy to understand for customers and prospects.

Pick the right form type

Choose the right form format that best suits the purpose of the form, such as one at a time, step forms, or all at once.

Ask meaningful questions

Include relevant fields and questions that provide valuable insights into consumer behavior, market trends, and customer preferences.

Ask relevant questions

Use conditional logic to tailor the form to the specific needs of customers and prospects.

Brand your form

Add custom branding to the form to improve the visual appeal and user experience.

Share on relevant platforms

Embed the form on your website and social media pages to increase visibility and response rates.

Dig deep into analysis

Analyze the data collected using MakeForms to gain insights and make informed business decisions.

By following these tips, you can create an online form that is user-friendly, professional, and effective in capturing data for your aviation business.

The types of questions to include in an Aviation form 

  • Flight Information: By requesting information about the flight’s identification number, time, and location, an aviation company may better track its customers and provide better services.
  • Feedback on Service Quality: For an airline to improve its services, it is important to hear from customers about their general satisfaction levels, cabin comfort, food and beverage quality, and personnel civility.
  • Baggage Handling: Asking about the baggage handling procedure can help the airline improve its services by providing information on the wait time for luggage retrieval, any damages or losses sustained during transport, and the general level of satisfaction with the procedure.
  • Safety and Security: Finding out how satisfied passengers are with the safety instructions and how confident they are overall in the airline’s safety processes might help the airline strengthen its security measures.
  • Loyalty and Reward Programs: Questioning customers about loyalty and reward programs can reveal their interest in earning benefits and incentives for using a particular airline.
  • Travel Preferences: Airlines can better serve their customers’ needs by inquiring about their travel preferences, such as preferred seat type, meal selections, and in-flight entertainment.
  • Suggestions and Improvements: Providing an open-ended question for customers to provide suggestions and improvements on their flying experience can help the airline identify areas for improvement and make necessary changes to enhance the customer experience.

Types of Forms used in the Aviation Industry

Customer Feedback Form

Gives consumers the chance to comment on the service, amenities, and safety features they experienced during their travel.

Employee Feedback Form

Allows employees to comment on the training they received, safety protocols, and working circumstances.

Incident Report Form

Offers crew members and passengers a way to report incidents that take place on a flight, including as safety, security, and medical issues.

Job Application Form

Lets applicants submit applications for open positions together with information about their credentials, experience, and skills.

Training Evaluation Form

Gives students the chance to comment on the training’s quality, including the facilities, materials, and instructors.

Flight Delay Compensation Form

Allows passengers to file a claim for compensation in the event of a flight delay or cancellation by providing information on the flight, the reason for the delay, and other relevant information.

Lost Luggage Form

Enables passengers to report lost or damaged luggage by giving information on the flight, the baggage tag number, and the contents of the bag.

Group Reservation Form

Provides information on the number of passengers, the final destination, and the dates of travel to enable groups to make bookings on flights.

Travel Authorization Form

Enables staff members to apply for authorisation for business trips by outlining the itinerary, purpose, and expected costs.

Contact Form

Allows customers to get in touch with the airline with questions, comments, or complaints.

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