The Food & Beverages industry can use online forms for a variety of reasons! For instance, you can use forms to gather customer feedback on your services, products or even the overall dining experience. Additionally, online forms can be used to collect order details, reservations, and catering inquiries. MakeForms, an online form builder, offers various features that cater to the specific needs of the food and beverage industry.

Online forms can be useful in many situations, such as conducting surveys, collecting customer information, or processing orders. Using MakeForms, the data collected can be stored securely, and the user can choose from various compliance options, such as HIPAA, GDPR, PIPEDA, CCPA, and Australia DPA. Capturing data digitally can also be more efficient and accurate than collecting information manually. The benefits of using MakeForms for data collection include data organization, workflows, verified submissions, and conditional logic features!

Restaurants can use forms to collect reservations, catering inquiries or even feedback from their diners. Online forms can also be used in food delivery services to collect customer information, such as delivery addresses, dietary restrictions, or special requests. These forms can be embedded in the website or shared via social media platforms such as Facebook, Twitter, or LinkedIn.

7 Best Practices for Crafting Highly Effective Online Forms in the Food & Beverage Sector through MakeForms:

Use conditional logic

Create intelligent forms that adjust based on the user’s input by using conditional logic. For instance, if a user chooses vegetarianism as their preferred diet, the form may only provide vegetarian options.

Customize branding

Make the form’s branding specific to the restaurant’s website to improve its visual appeal and professionalism.

Implement workflows

Create processes to organize the order processing or reservation system, improving its accuracy and efficiency.

Use verified submissions

Use validated submissions to confirm the accuracy of the data entered, hence decreasing the need for manual verification.

Embed forms on website

To make it simpler for clients to find and use forms, embed forms on the website.

Allow save and continue later

If users need to pause the form filling process, let them save their progress and continue later.

Utilize domain mapping

To make the forms easier to share and embed on social media, use domain mapping to generate unique domains for them.

By following these tips, you can create an online form that is user-friendly, professional, and effective in capturing data.

The types of questions to include in an F&B form:

  • Customer information: Information about the customer, including name, contact details (phone, email, etc.).
  • Feedback: Queries about the service, cuisine, and dining experience are welcome as feedback.
  • Order details: Details about individual food products, amounts, delivery information, and payment details are included in the order details.
  • Dietary restrictions: Queries pertaining to any unique dietary requirements or preferences.
  • Reservations: Inquiries regarding the day, hour, quantity, and special requests.
  • Catering inquiries: Queries about the menu choices, spending limits, and event specifics.
  • Loyalty programs: Inquiries regarding incentives, bonuses, and loyalty programs for customers.
  • Marketing: Enquiries regarding how patrons learned about the restaurant or inquiries to gather data for upcoming promotions.
  • Employee feedback: Requests for information about the working environment and happiness of the workforce.
  • Events: Queries pertaining to organizing or supporting events and sponsorships.

Types of Forms used in the Food & Beverage Industry

Customer Feedback

Collect feedback from customers about their experience at a restaurant or cafe.

Catering Request

Collect details about an event, such as the number of attendees, date, time, and menu preferences.


Allow customers to reserve a table at a restaurant or cafe.

Job Application

Collect job applications from potential candidates.

Contact Us

Allow customers to get in touch with the business for general inquiries or feedback.


Conduct market research or gather customer insights.

Event Registration

Allow customers to register for an upcoming event, such as a cooking class or wine tasting.

Gift Card Purchase

Allow customers to purchase gift cards for themselves or others.

Newsletter Signup

Allow customers to sign up for the business’s newsletter or email list.

Menu Feedback

Collect feedback on a restaurant’s menu items and dishes.

Browse free templates here

Streamline data collection for your F&B business with MakeForms!