The Hospitality industry is customer-focused, and thus, gathering customer data is vital to delivering personalized and superior customer experiences. Online forms are an excellent tool to capture this data efficiently. MakeForms provides an online form builder that is secure, GDPR-compliant, and customizable, making it an excellent option for the Hospitality industry.
Online forms created using MakeForms can be used to capture data in various situations. For instance, during the booking process, forms can be used to capture guests’ preferences, dietary restrictions, and other information that can be used to enhance their experience. Forms can also be used for event registration, feedback collection, and more. Benefits of using MakeForms to capture this data digitally include streamlined data collection, improved data accuracy, and the ability to easily analyze and act upon the data collected.
The Hospitality industry should use online forms created using MakeForms whenever they want to capture customer data. This can include on the hotel or restaurant website, during the booking or registration process, or even on tablets or other mobile devices on-site. The forms can be customized to fit the specific needs of the industry, including the branding, the types of questions asked, and the security measures in place to protect sensitive data.
7 Best Practices for Crafting Highly Effective Online Forms in the Hospitality Sector through MakeForms:
Ensure that your forms are easy to understand, with clear instructions and simple language.
Incorporate images and videos to enhance the customer experience and improve engagement.
Make sure that your forms are mobile-optimised, as most customers use their mobile devices to access online forms.
Use conditional logic to personalise forms based on the customer’s responses.
Before publishing your forms, test them to ensure that they work correctly and are error-free.
Customise the look and feel of your forms to align with your brand identity.
By following these tips, you can create an online form that is user-friendly, professional, and effective in capturing data.
The types of questions to consider including in a Hospitality form:
Make reservations for hotel rooms, event spaces, restaurants, or other hospitality services.
Guests can provide their personal details and payment method
Guests can confirm their payment details and check-out time
Allow bookings of multiple rooms or tables for events
Gather data from visitors interested in catering services for occasions like weddings or business meetings.
Allow visitors to order in-room services or other amenities.
Let visitors sign up for occasions the hospitality service is hosting, including conferences or workshops.
Visitors who have lost or discovered their items in the hotel or restaurant property can fill out this form to provide information.
Collect information from guests for a loyalty program.
Compile information from visitors who have particular requirements, like preferred room settings or dietary needs.
Enable visitors to ask for valet parking for their cars.
Ask prospective customers about hospitality services for occasions or other needs.
Enable visitors to request group accommodations like meeting rooms or room blocks.
Get information from visitors who have misplaced their room keys so that a new one can be made.
Ask prospective consumers about the hotel’s or restaurant’s wedding services and packages.
Allow visitors to ask for dry cleaning or laundry services.
Guests can use this form to reserve spa treatments like massages and facials.
Give visitors the option to reserve conference rooms or other meeting locations.
Permit visitors to report any upkeep problems or repairs required in their rooms or on the hotel grounds.
Sign up clients for loyalty programs
Gather membership applications for loyalty programs the hotel or restaurant offers, which may include prizes like discounts or awards.