MakeFormsvsJotForm

Two form builders.
Very different trade-offs.

Both build forms. But they make different decisions about team access, HIPAA pricing, submission limits, and data residency. This page covers what those differences actually mean in practice — with sources for every claim.

Try MakeForms freeSee full comparison →
Teams needing HIPAA + multi-user access
→ MakeForms, Pro at $69/mo
Solo operators, basic forms, no compliance
→ JotForm Bronze at $39/mo
Canadian, Australian, or Singapore data residency
→ MakeForms only
HIPAA access from
MakeForms$69/mo (Pro)
JotForm$129/mo (Gold)
Multi-user access
MakeFormsFrom Pro plan
JotFormEnterprise only
Submissions / month
MakeFormsUnlimited — all plans
JotFormCapped, forms disabled
Canadian data residency
MakeForms✓ From Pro plan
JotForm✗ Not available
Full comparison

Feature by feature.
Nothing hidden.

Every JotForm claim is sourced from their official pricing page, documentation, or support threads. Where both platforms have a feature, both get a tick.

FeatureMakeFormsJotForm
Pricing
Entry-level paid plan
$29/mo
Essentials
$39/mo
Bronze
Minimum plan for HIPAA
Pro — $69/mo
Gold — $129/mo
Minimum plan for multi-user access
Pro — $69/mo
Enterprise (custom)
Concierge — forms built by our team
Included on yearly plans
✓✗
Compliance & Privacy
HIPAA BAA
✓
From Pro ($69/mo)
Gold + Enterprise only
Source: jotform.com/pricing
GDPR compliance
✓✓
Canadian data residency (PIPEDA / PHIPA)
✓
From Pro
✗
US + EU (Germany) only
Australian data residency
✓
From Pro
✗
Singapore data residency
✓
From Pro
✗
EU data residency
✓✓
Frankfurt, Germany
OTP / mobile number verification
Verify respondent identity before submission
✓✗
Team Access
Multiple user logins on one account
✓
From Pro ($69/mo)
Enterprise only (custom)
Source: JotForm support docs
Role-based permissions
✓
Enterprise only
Form co-editing / collaboration link
✓✓
All plans via share link
Submission Limits
Monthly submissions on paid plans
Unlimited
All paid plans
1,000 / 2,500 / 10,000
Bronze / Silver / Gold
What happens when the limit is reached
No limit to hit
Forms disabled — error shown to respondents
Source: JotForm support docs
Document Automation
Form → PDF generation
✓✓
Upload own PDF template, map fields visually
✓✓
Via Smart PDF Forms
E-signatures burned into PDF
✓✓
Via Jotform Sign
Auto-deliver PDF to both parties by email
✓✓
Integrations & Platform
Keragon (HIPAA-compliant healthcare automation)
✓✗
Salesforce integration
✓✓
Google Sheets / Drive
✓✓
Payment collection (Stripe, PayPal)
✓✓
Conditional logic
✓✓
AI form builder
✓✓
Three things worth understanding

Where the real differences
show up.

Three JotForm limitations that surface most often — shown side-by-side with what MakeForms does instead.

JotForm
Hit your monthly cap. Your forms go dark.
JotForm's Bronze, Silver, and Gold plans have hard monthly submission caps — 1,000, 2,500, and 10,000 respectively. When you hit the limit, your forms display an error to every respondent trying to submit. The form is disabled until the counter resets on the 1st of the month, or you upgrade your plan.
"Once you've reached your submission limit your form will get disabled and won't be able to accept submissions until you either upgrade your plan or reset happens at the beginning of each month."
— JotForm official support documentation
MakeForms
No submission limit on any paid plan. Ever.
MakeForms has no monthly submission cap on any paid plan. Your forms keep accepting submissions regardless of volume. There's no quota error, no disabled form, no need to monitor usage to avoid an outage.
  • Unlimited submissions — Essentials, Pro, and Agency
  • No separate payment submission sub-caps
  • No "quota exceeded" error shown to your respondents
  • Seasonal spikes, campaigns, high-volume forms — all handled
JotForm
Two people need to log in? That's Enterprise.
Every JotForm plan from Starter to Gold is strictly single-user. If your team needs two or more people logging into one account with their own credentials, you're required to move to the Enterprise plan — which has custom pricing and requires a sales conversation. There's no middle ground.
"If you want to add users to your account to log in, this is only available in the Enterprise plan."
— JotForm official support documentation
MakeForms
Team access from $69/month. No sales call.
MakeForms includes multi-user access with role-based permissions from the Pro plan at $69/month. No custom pricing, no contract negotiation, no Enterprise requirement.
  • Multiple team members, separate logins — from Pro ($69/mo)
  • Role-based permissions — control who sees and edits what
  • One subscription for the whole team, not one per person
  • Self-serve — no sales call to get started
JotForm
HIPAA costs $129/mo — and you're still one user.
JotForm's HIPAA features are locked to Gold ($129/mo) and Enterprise. Bronze and Silver have no HIPAA access at all. And even at Gold, you're on a single-user plan. A healthcare team that needs both HIPAA and team access has to pay $129/mo for the former and then negotiate Enterprise pricing separately for the latter.
"HIPAA compliance features are optional features… available on Gold and Enterprise plans only."
— JotForm pricing documentation
MakeForms
HIPAA + team access on the same plan, at $69/mo.
MakeForms Pro at $69/month gives you HIPAA BAA, multi-user team access, and Canadian data residency — all on the same plan. For healthcare teams, those three requirements are covered without touching Enterprise pricing.
  • HIPAA BAA from Pro — $69/mo
  • Team access and HIPAA on the exact same plan
  • Canadian data residency (PHIPA) — also from Pro
  • No need to contact sales to get compliant
Pricing comparison

What you actually pay
to get what you need.

Prices are billed annually. JotForm prices from jotform.com/pricing. MakeForms prices current as of 2026.

MakeFormsMakeForms
makeforms.io/pricing
Essentials
All core features
✓ Unlimited submissions
✓ GDPR compliant
$29
/mo
Pro — HIPAA + team access
Everything in Essentials, plus:
✓ HIPAA BAA included
✓ Multi-user team access
✓ Canadian, AU, SG data residency
✓ Concierge — 3 builds/yr
$69
/mo
Agency
For teams managing multiple clients
✓ Everything in Pro
✓ Concierge — 5 builds/yr
$149
/mo
For healthcare teams
HIPAA + multi-user + Canadian residency — all at $69/mo. One plan. No enterprise conversation.
JotFormJotForm
jotform.com/pricing
Bronze
1,000 submissions/mo · 25 forms
✗ No HIPAA
✗ Single user only
$39
/mo
Silver
2,500 submissions/mo · 50 forms
✗ No HIPAA
✗ Single user only
$49
/mo
Gold — HIPAA starts here
10,000 submissions/mo · 100 forms
– HIPAA available
✗ Still single user
✗ No Canadian residency
$129
/mo
Enterprise — multi-user starts here
Custom limits · Requires sales contact
– Multi-user (custom price)
✗ No Canadian residency
Custom
contact sales
For healthcare teams
HIPAA requires Gold ($129/mo). Team access requires Enterprise (custom pricing). Canadian residency not available on any plan.
The honest verdict

Which one is right
for your situation.

JotForm is a capable platform. But capability and fit are different things. Here's the breakdown by use case — including where JotForm genuinely wins.

MakeForms
Healthcare teams needing HIPAA and team access together
On JotForm, HIPAA requires Gold ($129/mo) and team access requires Enterprise. On MakeForms, both are on the Pro plan at $69/month — no separate conversations, no tiered unlocks.
→ MakeForms, Pro at $69/mo
MakeForms
Orgs with Canadian, Australian, or Singapore data residency requirements
JotForm stores data in the US or EU only. There is no option for Canadian, Australian, or Singapore residency on any JotForm plan. MakeForms supports all three from Pro.
→ MakeForms is the only option here
MakeForms
Teams who want their forms built for them
MakeForms Concierge puts our expert team inside your account to build your forms and workflows. Included on yearly Pro and Agency plans. JotForm has no equivalent service.
→ MakeForms only
MakeForms
Teams tired of monitoring submission caps
JotForm disables your forms when you hit the monthly limit. MakeForms has no submission cap on any paid plan — your forms run without you watching a counter.
→ MakeForms, unlimited on all paid plans
JotForm
Solo operators with basic forms and no compliance needs
If you're one person, collecting general data, no HIPAA required, and submission volumes are low — JotForm Bronze at $39/mo is still expensive than MakeForms Essentials at $29/mo at entry, though the submission gap is significant.
→ JotForm Bronze is viable
JotForm
Teams who prioritise template library breadth
JotForm has been building its template library since 2006. If raw number of pre-built templates is the primary decision factor and compliance is not a requirement, JotForm has a larger catalogue.
→ JotForm has more templates
Switching from JotForm

Moving takes a day.
Not a project.

Most teams complete their migration in a day. Here's how it works.

1
Create your MakeForms account

Start free. No credit card. Ready in under a minute.

2
Rebuild with AI or use Concierge

Recreate forms using the AI builder, or let Concierge build them inside your account for you.

3
Set up integrations and workflows

Connect your tools, configure PDF generation, notifications, and any automations you had.

4
Cancel JotForm when ready

Run both until you're confident. Cancel JotForm on your own terms.

Start free accountLearn about Concierge →
FAQ

Questions people ask
before switching.

Is MakeForms a good JotForm alternative for healthcare teams?+

Yes — particularly for teams that need HIPAA compliance and multi-user access without paying for Enterprise. JotForm restricts HIPAA to Gold ($129/mo) and multi-user access to Enterprise (custom pricing). MakeForms includes both on the Pro plan at $69/month. MakeForms also supports Canadian data residency (PHIPA) from the Pro plan — something JotForm does not offer on any plan.

What happens when you hit JotForm's submission limit?+

When you hit JotForm's monthly cap, your forms are disabled. Respondents see a "This form has exceeded its allocated quota" error and cannot submit. The form stays disabled until the monthly counter resets on the 1st, or you upgrade. This is documented in JotForm's own support threads. MakeForms has no submission cap on any paid plan.

Can multiple people use a JotForm account without Enterprise?+

No. JotForm's Starter, Bronze, Silver, and Gold plans are all single-user. For multiple team members to have separate logins to one account, JotForm requires Enterprise — custom pricing, sales call required. This is stated directly in JotForm's support documentation. MakeForms includes team access from the Pro plan at $69/month.

Does JotForm offer HIPAA on cheaper plans?+

No. HIPAA features on JotForm are locked to the Gold plan ($129/month ) and Enterprise. Bronze and Silver have no HIPAA access. JotForm's own pricing page states: "HIPAA compliance features... are available on Gold and Enterprise plans only." MakeForms includes HIPAA BAA from the Pro plan at $69/month.

Does JotForm offer Canadian or Australian data residency?+

No. JotForm offers data storage in the US (default) and EU (Frankfurt, Germany). Canadian, Australian, and Singapore data residency are not available on any JotForm plan. For organisations with PIPEDA, PHIPA, or Australian Privacy Act requirements, MakeForms is the option — supporting all three regions from the Pro plan.

Are the document automation features the same on both?+

Largely yes. Both platforms support form-to-PDF generation, e-signatures embedded into PDFs, uploading your own PDF template, and email delivery of signed documents. JotForm's PDF Editor is a well-developed feature. We don't claim superiority on document automation alone — the key differences are compliance, team access, submission limits, and data residency.

Is MakeForms more expensive than JotForm?+

At the entry level, MakeForms Essentials ($29/mo) is slightly less than JotForm Bronze ($39/mo). For teams that need HIPAA and multi-user access, MakeForms Pro ($69/mo) is significantly cheaper than the JotForm path — which requires Gold ($129/mo) for HIPAA and then Enterprise (custom) for team access. MakeForms also includes unlimited submissions on all paid plans; JotForm caps range from 1,000 to 10,000 per month.

Can I migrate my JotForm forms to MakeForms?+

There's no direct import tool between the two platforms. You rebuild your forms in MakeForms using the AI form builder — which is fast for standard forms — or use the Concierge service where our team builds them inside your account. Most teams complete migration within a day for simple forms, a few days for complex workflows. Running both in parallel during transition is straightforward.

Try MakeForms.
Free to start.

No credit card. No sales call. Your first form live in minutes. And if you want help building it, Concierge is one booking away.

Start for free
✓ HIPAA from $69/mo
✓ Team access from Pro
✓ Unlimited submissions on all paid plans
✓ 6 data residency regions
✓ Concierge on yearly plans